1. Introduction
These terms govern your use of the Bam Sweets website and mobile application. By accessing or using our services, you agree to comply with these terms.
Bam Sweets is managed by Ramswarup Das/Ramsarup Das, ensuring the best quality service for our customers.
2. Order Placement
- Ensure all order details (name, address, contact information) are accurate before placing an order.
- Orders can only be placed via our website or mobile app.
- Once an order is placed, you will receive an email or app notification confirming the order details.
3. Payment Terms
- All payments are securely processed through trusted payment gateways like Google Pay.
- Ensure your payment details are accurate and your account has sufficient balance.
- We are not responsible for payment failures caused by incorrect details or insufficient funds.
4. Cancellation Policy
- Orders can be canceled within 5 minutes after food preparation begins.
- Once the 5-minute cancellation window passes, cancellations are not allowed, and no refund will be provided.
- Contact our customer support immediately if you wish to cancel an order.
5. Delivery Policy
- We strive to deliver orders within 40-60 minutes, but delays may occur due to unforeseen circumstances (e.g., weather, traffic).
- Ensure someone is available at the delivery address to receive the order.
- If delivery is unsuccessful due to incorrect details or absence, additional charges may apply for redelivery.
6. Refund Policy
- Refunds are processed for orders canceled within the allowed 5-minute window.
- Refund will be processed and credited to the original source of payment method within 24hours
- No refunds will be issued for orders once the cancellation window has passed.
7. Return
- We do not accept retuns
8. User Responsibilities
- Do not misuse our services for fraudulent or illegal activities.
- Maintain confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access.
- Ensure the details provided during registration and ordering are accurate and up-to-date.
9. Intellectual Property
All content on the Bam Sweets website and app, including text, images, and logos, is the intellectual property of Bam Sweets. Unauthorized use, reproduction, or distribution is prohibited.
10. Limitation of Liability
Bam Sweets is not responsible for:
- Delays caused by external factors beyond our control.
- Incorrect delivery due to inaccurate information provided by the customer.
- Health issues arising from undisclosed allergies or special dietary requirements.
11. Dispute Resolution
In case of disputes, contact us at support@bamsweets.com. We will make every effort to resolve your concerns promptly. If disputes cannot be resolved amicably, they will be subject to the jurisdiction of [Your City/Country] courts.
12. Updates to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our services indicates your acceptance of the updated terms.